Complete guide to purchasing, managing, and redeeming DolarPeso vouchers.
Minimum: $20 USD
Maximum: $600 USD
Credit/Debit cards, Cash App Pay, Amazon Pay (Cash App & Amazon Pay are USD only)
Minimum: $20 USD
Maximum: $1,500 USD
Payment in cash at partner locations
Minimum: $10 USD
Maximum: $1,000 USD
USDC on Ethereum or Polygon ($2,500 daily limit)
Important Note
Cash vouchers have a higher maximum limit ($1,500 USD) compared to card payments ($600 USD). Card payments have lower limits for fraud prevention. USDC deposits have a $1,000 per-transaction limit and $2,500 daily limit.
Validity Period:
All vouchers are valid for 120 days from the date of purchase.
Expiration:
After 120 days, vouchers become inactive and cannot be redeemed. Contact support before expiration if you need assistance.
Extension Policy:
Voucher extensions may be granted on a case-by-case basis. Email [email protected] with your voucher code.
Can I purchase multiple vouchers?
Yes, you can purchase multiple vouchers. Each voucher has its own unique code and can be redeemed separately.
What currencies can I convert?
We support USD, CAD, AUD, SGD, HKD, and NZD. All conversions are to Colombian Pesos (COP).
How do I redeem my voucher?
Present your 8-character voucher code and a valid government-issued ID at any authorized partner location in Colombia to receive your pesos in cash.
Can I cancel or refund a voucher?
Vouchers can be cancelled before redemption at partner locations. Once cash has been collected, transactions cannot be reversed without contacting customer support.
What fees apply to voucher purchases?
Fees vary by payment method and amount. Card payments include a small processing fee. USDC payments have lower fees. Cash vouchers have no additional processing fee. Your exact fee is always shown before you confirm.
Our support team is available 24/7 to assist you with any voucher-related questions.